Location: Field-Based (with expectation to be in Head Office Nr Chester at least once per week)Reports to: Head of Talent & Development

About the RoleWe are looking for a forward-thinking, people-focused Learning & Development Manager to act as the strategic number two to the Head of Talent & Development. This is a chance to lead a modern, creative, high-impact L&D function, shaping innovative learning experiences that build capability across the business.

You will design bold, scalable development solutions, lead a curious and ambitious L&D team, and help embed a culture of continuous learning, high performance, and growth. This is a hands-on strategic role where you’ll translate business challenges into practical, measurable learning outcomes.

Key Responsibilities

• Consult with stakeholders to identify capability gaps and design targeted, high-impact interventions.

• Maintain a visible presence across the business to assess learning impact and drive continuous improvement.

• Oversee the design and delivery of blended learning programmes, ensuring innovation and quality.

• Continuously refine induction and onboarding experiences to keep them engaging and effective.

• Lead bespoke development for regional, departmental, and national programmes supporting succession planning and talent growth.

• Collaborate with the Digital Learning Design Manager to develop modern digital learning solutions aligned to business goals.

• Partner with HR and business leaders to build leadership capability and strengthen the internal talent pipeline.

• Drive the apprenticeship strategy, ensuring high-quality delivery and compliance.

• Ensure accurate management information to track learning progress, outcomes, and ROI.

• Lead, coach, and inspire the L&D team to adopt innovative, future-focused ways of working.

Skills & Experience

• Proven ability to influence and build credibility at all levels.

• Natural coach with high emotional intelligence.

• Curious, innovative, and confident challenging the status quo.

• Strong planning, organisation, and project management skills.

• Ability to focus on priorities, work at pace, and learn quickly from challenges.

• Experience leading and engaging high-performing teams.

• Hands-on, creative, and strategic approach to L&D.

Leadership Approach

• Approachable, proactive, and resourceful

• Fair, consistent, and supportive

• Collaborative, enthusiastic, and inspirational

• Action-oriented, accountable, and challenging when needed

• Considerate, trustworthy, and focused on business and people

Why This Role?You’ll play a central role in shaping how the business develops its people. You will drive capability, culture, performance, and potential at scale while leading an innovative and ambitious team.

Benefits & Perks

• Pension scheme with employer contributions

• Flexible working and hybrid opportunities

• Employee recognition and reward schemes

• Staff discounts and wellbeing initiatives

• Long service awards and celebratory events