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DATE ADDED: Tue 28/01/2020

Data Analyst

Bath, UK
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COMPANY: MICHAEL PAGE

JOB TYPE: Permanent, Full Time

SALARY: £20,000 - £26,000

Deriving meaningful insight from customer and operational data so that we can improve services and performance.

Client Details

Bath based, not-for-profit company.

Description

  • Analyse data and reports to identify meaningful insight and present this intelligence to teams across business to improve performance

    • Support the Performance and Insight Team in the preparation of the monthly performance pack and provide concise analysis on performance against agreed KPIs

      • Support the Insights and Design Manager in providing analytical and facilitative support of Customer Journey Mapping and Customer Focus Group activities.

        • Lead on the management, development and ongoing administration of the performance dashboard system

          • Support allocated areas of the business on performance target setting and forecasting process by analysing historical trends, documenting and disseminating this information as a base to start discussions across the business

            • Conduct regular quality assurance tests of performance information to provide assurance that the information reported is accurate

              • Support benchmarking activities across all key areas of the business

                • Work as a part of the team to ensure the ongoing development and maintenance of the customer insights model including our SMS Text Survey Process and perceptions survey

                  • Produce timely and accurate reports analysing the results of the colleague engagement survey

                    • Develop strong working relationships with all teams to ensure that changes in strategic and operational needs are understood and can be supported with high quality analysis.

                      • Take an active role in supporting the wider team where necessary to deliver team objectives and goals.

                        Profile

                        • Evidence demonstrable experience of analysing data and the ability to work with large volumes of structured and unstructured data, identifying intelligence and trends.

                          • Illustrate strong attention to detail, good fact finding skills and ability to make evaluative judgements based on both quantitative and qualitative information.

                            • Demonstrate understanding and knowledge of operational data and customer feedback and how it can be used to improve performance

                              • Demonstrate the ability to be customer focused and driven to influence improvements in customer experience.

                                • Evidence strong communication and presentation skills

                                  • Evidence experience of developing highly effective partnerships with other teams.

                                    • Demonstrate the ability to manage a varied and demanding workload, and to prioritise effectively

                                      • Demonstrate the ability to deliver work in a timely way

                                        • Demonstrate the importance of confidentiality in relation to the handling of sensitive business and customer information by acting appropriately at all times

                                          Job Offer

                                          Salary + Benefits
                                          Role: Data Analyst
                                          Job Type: Permanent, Full Time
                                          Location: Bath, South West, South West

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