Our client is looking for a customer-focused Collections Agent to join their growing customer support team!

Your main responsibilities will involve managing outstanding accounts, supporting vulnerable customers in resolving their debts, ensuring a positive customer experience while meeting company targets and compliance standards.

Your Key Duties and Responsibilities:

• Contact customers via phone, email, and other channels to discuss overdue accounts
• Negotiate repayment plans that are realistic and sustainable
• Assess customers’ financial situations to provide appropriate solutions
• Maintain accurate and up-to-date records of all interactions
• Work towards individual and team performance targets
• Handle sensitive situations with professionalism and empathy

Skills and Requirements for this role as Collections Agent:

• At least 1-year recent experience as a collections agent or within a similar role
• Comfortable working with high volume calls and dealing with challenging situations
• Strong attention to detail and organisational skills
• Strong communication and negotiation skills
• Track record achieving / exceeding KPI targets

What’s on offer:

• Annual Salary circa £27 000 – £28 000 (DOE)
• Hybrid working option (2 days in office)
• 25 days holiday plus bank holidays
• Flexible working hours (Rota basis between 8am – 6pm)
• Performance based bonuses
• Wellness plan

Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.