Job Title: Senior IT EngineerLocation: Peterborough (On-site)Salary: £40,000 per annum

We are seeking a highly skilled Senior Service Desk Engineer to join our clients growing team in Peterborough. This role is ideal for an experienced IT professional with strong technical expertise, excellent problem-solving skills, and a passion for delivering exceptional customer service. In addition to being a senior escalation point for the service desk, this role will also involve leading and supporting IT projects across their client base.

Key Responsibilities:

• Act as a senior escalation point for technical issues across the service desk.
• Provide advanced troubleshooting and support across Microsoft, networking, and cloud environments.
• Mentor and support junior engineers, helping them develop their technical and customer service skills.
• Ensure timely resolution of incidents and service requests, meeting agreed SLAs.
• Take ownership of complex technical problems through to resolution, engaging with third-party vendors when necessary.
• Proactively identify recurring issues and recommend improvements to processes, systems, and documentation.
• Lead and manage IT projects (e.g., infrastructure upgrades, migrations, and deployments) from planning through to delivery, ensuring projects are completed on time and within scope.
• Collaborate with clients to understand their business needs and translate them into technical solutions.
• Ensure accurate and thorough documentation of technical solutions, project plans, and post-implementation reviews.
• Champion best practices for IT security, compliance, and service delivery.

Technical Skillset (Required):

• Microsoft Windows Server
• Microsoft Office 365
• Microsoft Exchange
• Microsoft SharePoint
• Microsoft Azure
• Microsoft Intune
• Networking Technologies (switching, routing, VLANs, Wi-Fi)
• Active Directory (advanced administration, group policy, permissions)
• Firewalls, Router & VPN Technologies (WatchGuard desirable)
• VoIP/SIP knowledge (desirable)

Requirements:

• 3+ years' experience within a Managed Service Provider (MSP) environment (essential).
• Proven experience in a senior/lead service desk or 2nd/3rd line support role.
• Demonstrated experience leading or contributing to IT projects.
• Strong organisational and planning skills, with ability to manage multiple priorities.
• Familiarity with remote monitoring and management (RMM) tools.
• Excellent communication and customer service skills.
• Relevant certifications (Microsoft, CompTIA, ITIL, Prince2/Agile) are highly desirable.

What We Offer:

• Salary of £40,000 per annum
• Company events
• Company pension
• Employee discount
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay
• Training and career development opportunities
• Exposure to varied technical environments and projects
• A collaborative and supportive working environment

If you are a proactive, customer-focused IT professional with the drive to deliver both exceptional support and successful IT projects, we'd love to hear from you.