Proactive Personnel are recruiting for a Senior Customer Service Administrator to join our clients' team in Telford, Shropshire.
Our client is a global leader in their field, responsible for the designing, manufacturing and installations of bespoke manufacturing systems.
Duties and Responsibilities:
* Handle all customer enquiries relating to spares and service, overseeing the entire process from initial contact to dispatch and invoicing
* Create and distribute tailored quotations for recommended system spare parts
* Proactively follow up on quotations to convert them into confirmed sales orders
* Coordinate both planned and reactive service visits and equipment installations worldwide, ensuring clear and timely communication with customers
* Making sure materials are available
* Arranging travel when required
* Completion and documentation of service reports
* Manage and prioritise incoming service requests to optimise efficiency and customer satisfaction
* Maintain well-organised and accurate customer records in both digital systems and physical files
* Prepare regular performance reports, including:
* Quotations issued vs. orders received
* Outstanding service jobs
* Engineer availability and usage
* Sales figures for spares and services (contracted and non-contracted)
What you will need to succeed:
* 2+ years working in a busy customer service administration position
* Advanced written and verbal communication skills
* Previous experience working in a fast paced manufacturing environment
* Good working knowledge of MS Outlook, Excel and SAP
* Attention to detail and accuracy
* Advanced organisation skills
* Self-driven for continued learning and development
Salary: £28,000 per annum DOE
Interested?
For more information about this vacancy, please contact Taylor at Proactive Personnel, Telford