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Date Added: Fri 08/08/2025

Lettings Assistant

Newent, UK
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Company: TWO RIVERS HOUSING

Job Type: Permanent, FullTime

Salary: £28,760 per annum

Lettings Assistant

Newent, Gloucester

£28,760.21 per annum

Permanent

Full time (37 hours per week)

Everyone should have a warm, safe, affordable home.

As our Lettings Assistant, you’ll play a key role helping people in Gloucestershire and the surrounding areas move into a good home. Working with our tenants and teams, you will deliver effective admin and coordinator support throughout lettings process - including the preparation, advertising and allocation of homes and supporting on the moving out process.

What you’ll bring to our team

Proactive and organised, you’ll work together with our teams and external partners to solve problems and ensure the best results for our customers. You’ll help make sure tenant’s voices are heard and help us provide a great customer experience.

Drawing on your skills and experience, you’ll contribute to the development of processes and policies that help us achieve our business objectives and KPIs as well as improving our service.

What we’re looking for

  • Experience in lettings services and administration, good negotiation and persuasion skills.
  • A good knowledge of choice-based lettings systems and experience in working with those with identified vulnerabilities would be an advantage.
  • Provide administrative support to the successful installation of aids and adaptations within the Group’s homes.
  • Willing to learn and develop your knowledge of the housing sector.
  • Skilled in Microsoft Office, databases management.
  • Able to assist in the successful implementation of processes and systems to improve service delivery.
  • A good written and verbal communicator that can communicate effectively with all stakeholders.
  • Ability to work independently and manage your own workload effectively.

Qualifications

  • Good general standard of education
  • Institute of Residential Property Management (IRPM) associate or higher.
  • Full UK driving licence and access to a vehicle insured for business purposes.
  • Customer Service or IT qualification would be an advantage.
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