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Date Added: Tue 17/01/2023

Customer Care Professional

Brighton, BN1, UK
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Company: MANPOWER

Job Type: Permanent, FullTime

Salary: £12.09/hour

Salary: £12.09 per hour
Location: Brighton
Duration: Temporary, 6 months
Hours: 35 hours per weekAre you looking for a role that offers an exciting environment that celebrates a collaborative and inclusive culture? Then this could be the role for you!

Manpower have a fantastic new opportunity for the right candidate to become a Customer Care Professional, working with our client, a FTSE 100 Credit Card Company based in the heart of Brighton.

The Role

Processing membership reward cases set up by other departments within the required time frames, and investigating issues raised by clients or colleagues via email, phone or other channels
Communicating the case status effectively and timely to all parties involved whilst driving high customer satisfaction
Performing all required compliance and procedural checks prior to actioning cases
Answering to all enquiries and chasing missing information to ensure cases are correctly actioned within relevant timeframes
Accurately responding to queries from the Partners whilst liaising with other departments to acquire all required information.
Managing internal queries and customer disputes in a timely and precise mannerAll whilst delivering world class customer service and growing brand loyalty.

Please note that no financial background is needed for this role, as our client offers comprehensive training as part of your on-boarding.

Experience / Qualifications Desired:

Second language (Dutch/Nordics) would be preferred
Demonstrate history of good customer service
Excellent Written skills - Email and Letter
Ability to work to daily, weekly and monthly targets and
productivity goals
Strong communication skills including excellent written and
verbal
Ability to analyse dataIf you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today
Apply Now