We're working with a well-established organisation delivering repairs and maintenance services, who are looking to appoint an experienced Senior Planner to join their team.

This is a key role within the operation, responsible for coordinating planning activity, supporting a team, and ensuring service delivery meets performance targets and customer expectations.

The RoleAs a Senior Scheduler, you'll take ownership of the planning function, overseeing workload distribution, supporting schedulers, and ensuring jobs are allocated efficiently across operatives and contractors.

You'll play a vital role in both day-to-day scheduling and longer-term planning, helping to drive performance and improve service delivery.

Key responsibilities include:

Supervising and supporting schedulers, ensuring tasks are prioritised effectively
Overseeing workload allocation to maintain balance and efficiency across the team
Planning and coordinating large-scale and cyclical maintenance programmes
Managing complex scheduling across multiple trades and high-volume repairs
Ensuring optimal use of operatives, subcontractors, and materials
Monitoring KPIs such as SLA performance, first-time fix rates, and customer satisfaction
Producing and presenting performance reports, identifying trends and areas for improvement
Acting as a key point of contact between planners, operatives, and contract managers
Managing escalated customer queries and ensuring timely resolution
Supporting workforce planning, including rotas and out-of-hours coverage
Using data and insight to support operational improvements and decision-makingWhat We're Looking For
Previous experience in a Senior Scheduler or similar role
Strong background in planning and allocating work within a repairs or maintenance environment
Experience working within a helpdesk or call-handling function
Ability to manage, support, and develop team members
Confident working to KPIs and performance targets
Strong organisational skills with the ability to prioritise in a fast-paced environment
A proactive mindset with the ability to solve problems and drive improvementsWhat's on Offer
Salary up to £36,000
24 days annual leave plus bank holidays
Life assurance
Retail and lifestyle discounts
Gym membership discounts
Cycle to work scheme
Option to purchase additional annual leave
Ongoing training and development opportunities
Employee referral scheme
Employee support programmes and wellbeing resourcesIf you're looking for a step up or a new challenge within a fast-paced maintenance environment, this is a great opportunity to join a growing team and make a real impact