TITLE: Operations Director

ROLE: To oversee all operational activities for the organisation managing 1500 properties across London and the South East with Housing Benefit, Universal Credit and Temporary Accommodation tenants.

REPORTS TO: Group Managing Director

REPORTS IN: Housing Benefit Manager

Head of Housing

Regional Portfolio Managers

Hours: Full time - 40 hours Monday to Friday

Location: Croydon

DUTIES INCLUDE

Overseeing all operational activities for the organisation.

• All aspects of day to day management of the operations team with a strong emphasis on void turnaround, tenant well-being, good property standards and profitable management of portfolio.
• Identifying opportunities to streamline business processes and systems and ensuring they are being followed.
• Translating the company's strategic plans into defined operational plans.
• Defining performance management KPI's to monitor operational success against objectives.
• Reporting to the board on operation activities towards business goals.
• Restructuring business activities to increase speed, efficiency and profitability.
• Working alongside colleagues on business projects.
• Establishing a culture of continuous business improvement.
• Over-hauling customer service activities and implementing minimum standards across all contact with customers.
• Researching opportunities for cost savings across the business.
• Staying up to date with legislation changes and housing law within the industry.

Minimising operation expenditure within the business wherever possible.

• Developing leadership and coaching programmes to increase employee effectiveness.
• Directing all operational activities across the organisation.
• Seeking new income streams.
• Business development - New business opportunities.
• Build positive relationships with stakeholders including portfolio landlords, local authority and charity partners and other organisations we work closely with in delivering the best quality and service.
• Working closely with The Caridon Foundation in migrating current tenants onto supported living programs and managing inter-company relations.

BACKGROUND

• Commercial awareness with an eye for seeing business improvement opportunities.
• Excellent stakeholder management and people skills with an ability to communicate complex matters succinctly
• Previous experience working for a company within the industry or from a similar business.
• Previously held leadership and management roles
• Previous experience in social housing is essential
• Knowledge and experience in litigation and housing law
• Highly motivated with a passion for driving operational business change.

SKILLS & QUALIFICATIONS

• Degree in operations management or business field preferred
• Prior experience as Operations Director or Manager required
• Strong organisational skills
• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Computer literate
• Adaptable to change
• Driven to achieve results;
• Exceptional coaching skills
• Strong decision making
• Action planning and prioritisation skills
• Ability to work as a team
• Knowledge of safety, quality, and cost objectives
• Commitment to providing the highest level of support and quality
• Ability to demonstrate exceptional organisation and planning skills.