We are seeking a Residence Manager to lead the operations of a modern, purpose-built student accommodation scheme comprising 474 en-suite and studio bedrooms in the University district of Leeds.

In this role, you will oversee the day-to-day running of the site, ensuring residents receive an exceptional experience while delivering cost-effective facilities and maintenance services.

• Lead, manage, and motivate the on-site team to deliver high-quality service.

• Oversee health & safety compliance, data protection, and adherence to current legislation.

• Manage partnership agreements with external organisations and meet all agreed KPIs and SLAs.

• Ensure communal areas are presented to a high standard and manage resident relations including complaints and pastoral issues.

• Drive the lettings cycle to achieve maximum occupancy, including marketing, viewings, inspections, tenancy agreements, and rent management.

• Prepare reports on lettings, rent, and resident issues.

• Manage facilities and maintenance operations, including utilities, waste, security, and cleaning contracts.

• Oversee statutory inspections, testing programmes, and associated reporting.

• Maintain relationships with local emergency services and partner institutions.

• Manage minor works, planned and preventative maintenance programmes.

• Ensure compliance with health & safety legislation and conduct risk assessments.

• Resolve complex maintenance defects and manage contractors.

• Experience in student accommodation, university halls, or hospitality sectors.

• Ideal for someone currently in an Assistant Manager role looking for the next step.

• Facilities management experience advantageous.

• Strong leadership skills and the ability to manage multidisciplinary teams.

• Highly customer-focused, self-motivated, organised, and able to work under pressure.

• Monday to Friday, 8am – 5pm / 9am – 6pm.

• 1 in 4 Saturdays, with time off in lieu.

• Additional hours may be required during peak periods.

• Competitive salary.

• Paid overtime.

• Pension scheme.

• Life assurance cover.

• 25 days holiday plus bank holidays.