IT Service Desk Analyst – Swindon – Hybrid  

Reed technology is delighted to be working with a leading Swindon based organisation with their search for an IT Service Desk Analyst to join their friendly and passionate team.

This is a permanent position offering hybrid working and a salary of upto £27,000

Key Responsibilities :

• Working with a ticket system, logging IT incidents and service requests
• Managing calls to the agreed quality standard, including answering the call with standard greeting, correct triage of call, explaining next steps if necessary, 
• Remote troubleshooting through diagnostic techniques and triaging calls to a high standard. 
• Supporting a multitude of technologies such as, Audio Visual, desk & mobile phones, laptops, Microsoft dynamics and Office 365 as well as Inhouse applications
• Escalate major incidents to IT management quickly and clearly, obtaining as much detail about the incident as possible including impact
• Excellent communication skills and desire to help people 

We are looking for:

• Previous expence working within an IT Service desk – working with a ticket system
• Strong technical foundation with excellent 0365, desktop and application support skills 
•  Able to resolve Technical Desktop and application Issues

• Good knowledge of Microsoft Operating systems and Active Directory
• Dynamics experience preferable
• Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems.
• Ability to priorities a busy workload

Benefits

• Salary - up to £27,000
• Bonus scheme - on target bonus - 7.5%
• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
• Critical illness cover
• Income protection - 1x salary
• Death in service - 4x salary
• 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days 

A range of other flexible benefits to include private medical insurance, dental insurance and much more