I am looking for an experienced Service Delivery Manager with a strong background in Microsoft Dynamics 365 CE and F&O to join a global organisation with an expanding D365 footprint across multiple countries and business units.

This role is key to ensuring smooth transition from implementation to BAU, and driving quality, efficiency, and continuous improvement across all aspects of Dynamics 365 support and service delivery.

What You'll Be Doing:

Oversee and manage D365 service delivery, governance, and quality standards across CE & F&O

Ensure timely handling of developments, incidents, service requests, and problem management

Lead the transition from project to live support in collaboration with implementation teams

Drive service improvements and enhance user satisfaction through reporting, analysis, and engagement

Work closely with internal teams: implementation, CoE, CE/FO development, service desk, infrastructure

Lead meetings across multiple levels, from team 1:1s to management-level reviews

Prepare performance reports and track key service metrics

What my client is Looking For:

Strong technical knowledge of Dynamics 365 CE and F&O

Proven experience in managing service delivery for D365 in a global environment

Proficiency with tools such as Azure DevOps, ITSM/ticketing systems, and sprint management

Background in IT support, incident/problem management, and stakeholder engagement

Excellent communication, reporting, and leadership skills

Microsoft certifications or equivalent qualifications (desirable)

Organised, proactive, and calm under pressure

This is a fantastic opportunity to make a real impact in a high-visibility role, shaping how Dynamics 365 services are delivered and supported on a global scale. You must be based in the UK, and please note that no sponsorship is being offered. You must also have experience in both D365FO & D365CE.

📩 Please get in touch with Kamilla Ryan ((url removed))

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website