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Date Added: Wed 01/11/2023

IT Support Technician

Newport, NP20, UK
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Company: ACORN BY SYNERGIE

Job Type: Permanent, FullTime

Salary: £25000 - £30000/annum 25 days holiday plus bank holidays

Job Title: IT Support Technician
Location: Newport
Monday-Friday 9am-5.30pm with some flexibility, and possible hybrid working on Mondays and Fridays
Salary: up to £30k per annum
Contract type: full-time, permanent

A great opportunity has risen with Acorn's client in Newport to become an IT Support Technician. As a Support Technician, you will be the first line of support for this company's clients.

Utilising the ticketing system and various technologies, you'll assist with addressing issues, escalating any that require further investigation, with software installation and deployment. This role will include support for desktop, laptop build, configuration and deployment, and smartphones.

Essential technologies:

* Windows Operating Systems (10)
* Microsoft Office 365
* MacOS
* Understanding of Network principles
* Active Directory
* Multi-function printing and scanning
* Two Factor Authentication

Essential skills:

* Excellent customer services and communication skills
* Excellent telephone manner and customer engagement skills
* Practical problem solving and negotiation skills
* Strong prioritisation and troubleshooting skills

Benefits:

* Training and development programme
* Company Pension Scheme and matching contributions
* Technical Training Academy and E-learning
* Annual European city weekend breaks - the whole team is invited
* Overtime paid if you have to work out of hours, or you can have time off in lieu if you prefer
* Medical health and critical illness cover
* Great bonus scheme
* Regular social events
* Christmas and Easter gifts for the whole team

If this opportunity interests you, then please apply with your CV or get in touch with Abigail Williams at Acorn Technology.

Acorn by Synergie acts as an employment agency for permanent recruitment
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