Customer Service Team Leader

Location: Mildenhall, Suffolk

Hours: Monday - Friday 8am - 5pm

Salary: Circa £40,000 per annum

Benefits: 26 days holiday per year plus bank holidays, health cash plan and death in service cover - 3x annual salary

Duration: 18 Month Contract - Maternity Cover

This is an 18-month maternity cover with potential for something permanent for the right person.

Are you a confident, proactive leader with a strong background in customer service and complaints handling? We are looking for a friendly and capable Customer Service Team Leader to lead both the customer service and sales administration teams.

You will be hands on supporting the sales administration function within a manufacturing business while overseeing team performance and development. A key part of the role is dealing with customer complaints and investigations, so attention to detail and a calm approach are a must.

Who are we?

We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.

Job Duties:

* Managing the sales inbox and ensuring that all orders are processed in a timely manner

* Manging a team of 4 and providing 1 to 1 support

* Investigating customer complaints

* Ensure that all orders have the appropriate paperwork

* Liaising with Design team regarding special orders

* Continue developing sales standards and implement needed training

* Tracking enquiry levels and producing reports

* Provide KPI's (key performance data)

* Promoting a positive health and safety culture throughout the business

* Leading and managing the team

* Assist with recruitment and selection throughout the department

* Completing inductions and onboarding

* Completing appraisals and general staff support

What we are looking for:

* Previous management experience within Customer Service or Sales Teams

* A positive 'can do' and friendly attitude and be adaptable, motivated, and well-organised

* Excellent communication skills

* Good attention to detail and be able to prioritise effectively

* Have a proactive continuous improvement mindset

* Proven ability to coach and support colleagues across the business

* An enthusiastic engaged attitude

So, are you ready for your next job? Hit on the apply button today.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy