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DATE ADDED: Sat 16/05/2020

Service Availability Manager

Saint Louis, OK, US


JOB TYPE: Full Time, Permanent

SALARY: £20,000 - £29,999, £30,000 - £39,999, £40,000 - £49,999, £50,000 - £59,999

Engaging with customers and internal stakeholders both pro-actively and re-actively.

• Promote Revenue Retention & Growth and Customer Experience Goals within Technology Operations

• Champion and Manage SIPs at a regional level.

• Actively use data and metrics to identify improvement and risk management agenda across services based on both internal and external input.

• Being a visible presence in-region as the key technology operations lead for service first

• Monitoring service at all times to ensure the highest levels of availability are maintained

• Ensuring ongoing service incidents are being managed effectively

As a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. Therefore we seek hardworking, qualified employees in all our operations around the world-regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Refinitiv makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us to request an accommodation. A full list of our office locations and contact information can be found at: Refinitiv Office Locations .

Be the breakthrough, activate your future and shape ours.

Role: Service Availability Manager
Job Type: Full Time, Permanent
Location: Saint Louis, OK, OK

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