Are your coaching and mentoring skills a cut above the rest?

Do you take pride in guiding people to achieve outstanding results?

Join us as a Corporate Relationship Manager and play a key role in ensuring the growth, profitability, and success of our team of Travel Counsellors.

The Corporate Relationship Manager serves as a strategic partner to Travel Counsellors, providing ongoing support, guidance, and resources to help them achieve their business goals.

You'll focus on optimising operational performance, improving customer satisfaction, and increasing profitability through proactive problem-solving, training, and continuous business development.

Principal Accountabilities

Travel Counsellor Satisfaction & Retention: Maintain high TC satisfaction levels and minimise turnover.

Financial Performance: Ensure Travel Counsellors meet or exceed sales and profitability goals, collaborate with TCs to identify new and exciting business opportunities using the TC platform, be the conduit between Head Office and other departments, and support the roll-out of high-performance initiatives and sales training.

Operational Efficiency: Drive improvements in operational processes that result in higher efficiency and client satisfaction.

Compliance & Brand Standards: Ensure Travel Counsellors consistently meet or exceed brand standards and operational guidelines.

Training Effectiveness: Measure the impact of training programs on Travel Counsellor performance and cascade communications and business updates to TCs, ensuring alignment and clarity.

Adoption: Adopt all the available technology and tools, including Phenix, MyTC app, and MyTC client suite, and leverage the brand assets to position their business in the market.

Company Benefits

Competitive salary + annual bonus
Flexible hybrid working
Career development opportunities
25 days holiday (increasing to 28 after 5 years)
Enhanced Maternity/Paternity pay
1 day paid charity day
Company events and incentives
3x salary death in service benefit
Pension scheme
Private Medical Insurance or Healthcare Cash Plan
Free breakfast and beverages

Essential Skills

Coaching and/or mentoring experience
Excellent communication skills with the ability to build long term relationships
Experience presenting data insights
Problem-solving and critical-thinking skills
Excellent organisational skills
GDS knowledge preferentialIf you've got what it takes to guide our Travel Counsellors to excellence, apply for this Corporate Relationship Manager role today!

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