Ashberry Recruitment are currently looking for Night Concierges' for their well-respected client based in Blackburn.

As a Night Concierge, you will be providing assistance with Housing Management functions and will often be the first point of contact.

Shift pattern - 4 on 4 off

Some of your duties and responsibilities will be as follows:

* Work with clients to resolve conflict using de-escalation skills where appropriate

* Make decisions with regard to excluding clients in conjunction with the duty/on-call manager

* Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met

* Assist with logging and reporting maintenance work including emergency out of hours repairs

* Supporting clients with welfare rights, budgeting, employment, education and training

* Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites

* Manage front of house duties including telephone calls and external visitors

Requirements for the role:

* Enhanced DBS Check

* Must have a proven track record of providing information, advice and guidance to clients

* Knowledge and understanding of basic IT suitable for an office environment

* Knowledge of basic housing management tasks and working with vulnerable individuals