In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.

Client Details

Our client is a prominent player in their industry. They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.

Description

• Manage a large customer service team, ensuring high levels of customer satisfaction.
• Develop and implement customer service policies and procedures.
• Handle complex customer complaints and queries.
• Monitor and report on team performance.
• Train and mentor new team members.
• Work closely with other departments to improve overall customer experience.
• Ensure compliance with industry regulations and company policies.
• Strive for continuous improvement in service delivery.

Profile

A successful 'Contact Centre Manager' should have:

• Proven experience in a management role within a contact centre.
• Strong leadership and team management skills.
• Excellent communication skills, both verbal and written.
• A customer-focused approach.
• Problem-solving skills and the ability to handle complex customer complaints.

Job Offer

• A competitive salary of £40,000 - £45,000 per annum.
• Hybrid working (Manchester, 3days per week expected)
• A comprehensive benefits package full details on the job description
• A positive company culture that values teamwork and customer service excellence.
• Opportunities for professional development and growth within the company.

If you are a driven and experienced Contact Centre Manager looking for a new challenge, we encourage you to apply.