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Date Added: Wed 12/05/2021

5 Multilingual Customer Service Professionals

Watford, UK
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Company: APPLY GATEWAY

Job Type: Permanent

Salary: £23000 - £25000 / annually

IN2 Consult, 5 x Customer service professional, Watford, £23,000-£25,000,  1x Polish, 2 German, 1x Italian,  1x French, 1 x Hebrew

IN2 Consult are currently looking for 5 customer services professionals to join a key account based in Watford. The client are looking for candidates who can speak either German, French, Italian, Hebrew or Polish. The roles are working for a large well known household name working within their customer services department. An overview of the roles are listed below;

 

Key Responsibilities:
Manage customer orders from order entry to billing; using telephone, email and fax to provide our customers with an efficient, reliable service

  • Liaise with customers to  effectively to queries relating to customer orders and deliveries
  • Manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
  • Resolve customer complaints and invoice queries
  • Raise credits & adjustments on customer accounts and to liaise with credit &  collections to ensure any outstanding customer deductions are resolved in a timely manner
  • To be in regular contact with our Sales Account Managers, and to ensure relevant information relating to customer orders &  deliveries
  • Understand the operational requirements of key customers 
  • Implement process improvements which will improve operational effectiveness and enhance profitability
  • Ensure that customer account records are kept up to date for audit purposes

Background;

  • Fluent in German, French, Italian, Hebrew or Polish
  • Proven customer service experience and/or telephone experience in both English and another language
  • Excellent written and oral knowledge in English

IN2 Consult, 5 x Customer service professional, Watford, £23,000-£25,000,  1x Polish, 2 German, 1x Italian,  1x French, 1 x Hebrew

 

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