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Date Added: Wed 27/01/2021

Director Of Services

Stratford, CT, US
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Job Type: Permanent, FullTime

Job Description
Our Client is seeking an enthusiastic and motivated individual to provide leadership and guidance to its engineers and information security team. This is a management-level opportunity for a rewarding career in the rapidly growing information technology industry. The Director of Services will oversee the Client's infrastructure, in addition to overseeing all service delivery, dispatch and escalation processes, including developing statements of work for client and internal technology projects. He or she will hold team management as well as workload/project/agreement management responsibilities. The Director of Services will set the tone for the organization's transition from a support culture to a security culture. Key components of this role are hiring and training new staff and monitoring staff performance, including performance reviews. Additional requirements include the preparation, analysis and delivery of reports indicating current performance and improvement action plans. Educational qualifications include a degree in the field of computer science or business administration (master's or PMP degree in one pf these fields preferred), or equivalent experience. The successful candidate will have a minimum of five years of experience in a technology management role, and will be knowledgeable about business, leadership and management principles and practices. Working knowledge of basic economic and accounting principles and practices is a plus, as are working knowledge of and proven success in project and technology management methodologies. The Director of Services will ensure that all promised managed services are delivered efficiently and effectively, and that promised internal and external SLAs are met.


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