JG169 - Service Co-ordinator

Location: Cranleigh

Salary: £30,000 - £32,000

Overview:

First Military Recruitment are seeking a Service Coordinator on behalf of one of our clients.

The successful candidate will be the point of contact for customers and Engineers. To Coordinate Service Engineers on a daily basis. To raise new jobs, close and process chargeable invoices and close down none chargeable internal jobs to the correct cost centre.

Responsibilities: 

Receive and process breakdown reports from clients via phone, email, or other communication channels  
Arrange repairs, services, MOTs etc, liaising with in-house engineers & third party providers 
Communicate with clients, providing updates on service status & resolving concerns  
Assist engineering team with completion of repairs incl. record keeping & ordering parts 
Maintain accurate records of service requests, including detailed notes and documentation 
Coordinate with internal teams to ensure the availability of resources for service delivery 
Perform data entry tasks to update client information and service records 
Provide exceptional customer service by addressing client inquiries and resolving issues in a professional manner 
Qualifications: 

Excellent communication skills, both verbal and written 
Strong phone etiquette and the ability to handle customer inquiries with professionalism 
Strong attention to detail and organizational skills 
Proficient in data entry and computer skills 
Practical experience or industry knowledge of heavy machinery &/or HGV's 
Location: Cranleigh

Salary: £30,000 - £32,000