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Date Added: Sat 14/01/2023

User Support Engineer

Aberdeen, UK
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Company: OBM LTD

Job Type: Permanent

Salary: Negotiable

OBM are currently recruiting for an exciting opportunity to join a fast-paced department supporting a range of Information Technology activities. We are looking for applications for a User Support Engineer working for a leading service provider to the Oil & Gas Industry.
Applicants can have established experience in a similar role but there is a scope for a less experienced candidate who can develop into the role.

Key responsibilities of the role will include:

  • Supporting and maintaining the our client's Desktop environment.
  • Effectively diagnosing and resolving technical issues reported by the clients user base.
  • Escalating IT issues as required.
  • Setting up and configuring new laptops and desktops, installing authorised software.
  • Conducting Active Directory account management tasks in accordance with HR/IT policy.
  • Supporting mobile devices including initial configuration and troubleshooting.
  • Liaising with other IT&S support teams to ensure effective and efficient call handling.
  • Provide out of hours support in the event of a major incident.

Minimum Competencies (Skills, Knowledge and Behaviours):

  • Established experience within a User Support function, ideally within a global multi-site organisation.
  • Maintain knowledge and experience across industry and suppliers.
  • Strong communication skills, both verbal and written.
  • Works effectively on multiple activities, setting priority levels and service delivery.
  • Results focused, ability to complete tasks, motivated to achieve high standards of performance.
  • Excellent planning, organising and numeric skills with a strong attention to detail.
  • Ability to work well within a team environment and on your own as needed.
  • Ability to obtain respect of others through positive valued actions.
  • Practical application of call logging systems and service management tools.
  • Practical understanding of network technology e.g. DHCP, DNS, WINS, TCP / IP, routing, firewalls.

Minimum Qualifications:

  • Full UK Driving Licence
  • Full / Valid UK Right to Work Status

Desirable Qualifications/Competencies:

  • Extensive experience in providing end user support in a medium size company with global locations.
  • Microsoft Technical Certifications.
  • ITIL Foundation.
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