OBM are currently recruiting for an exciting opportunity to join a fast-paced department supporting a range of Information Technology activities. We are looking for applications for a User Support Engineer working for a leading service provider to the Oil & Gas Industry.
Applicants can have established experience in a similar role but there is a scope for a less experienced candidate who can develop into the role.

Key responsibilities of the role will include:

• Supporting and maintaining the our client's Desktop environment.
• Effectively diagnosing and resolving technical issues reported by the clients user base.
• Escalating IT issues as required.
• Setting up and configuring new laptops and desktops, installing authorised software.
• Conducting Active Directory account management tasks in accordance with HR/IT policy.
• Supporting mobile devices including initial configuration and troubleshooting.
• Liaising with other IT&S support teams to ensure effective and efficient call handling.
• Provide out of hours support in the event of a major incident.

Minimum Competencies (Skills, Knowledge and Behaviours):

• Established experience within a User Support function, ideally within a global multi-site organisation.
• Maintain knowledge and experience across industry and suppliers.
• Strong communication skills, both verbal and written.
• Works effectively on multiple activities, setting priority levels and service delivery.
• Results focused, ability to complete tasks, motivated to achieve high standards of performance.
• Excellent planning, organising and numeric skills with a strong attention to detail.
• Ability to work well within a team environment and on your own as needed.
• Ability to obtain respect of others through positive valued actions.
• Practical application of call logging systems and service management tools.
• Practical understanding of network technology e.g. DHCP, DNS, WINS, TCP / IP, routing, firewalls.

Minimum Qualifications:

• Full UK Driving Licence
• Full / Valid UK Right to Work Status

Desirable Qualifications/Competencies:

• Extensive experience in providing end user support in a medium size company with global locations.
• Microsoft Technical Certifications.
• ITIL Foundation.