Our client is seeking a Compliance Administrator to join their dynamic and close-knit team.

In this key role, you will support the business in maintaining its strong commitment to ethical standards and compliance. As Compliance Administrator, you will play an integral part in ensuring the company continues to uphold the highest levels of professionalism across its operations.

This position requires a solid understanding of compliance principles and the ability to confidently navigate regulatory requirements within a professional services environment.

Company Benefits:

Private healthcare

Bonus scheme

Competitive pension scheme

Key Responsibilities:

Acknowledge and manage formal complaints in line with company policy

Investigate complaints, liaise with Fee Earners (FEs), and draft responses for approval

Maintain the Complaints Register and ensure compliance with timescales

Handle escalated complaints to the Legal Ombudsman, SRA, ICO, and third parties

Identify complaint trends and report potential training needs

Prepare monthly reports for Branch Heads and quarterly reports for Management

Manage and investigate data breaches in accordance with internal policy

Support FEs in resolving breaches and report outcomes to the ICO and compliance team

Maintain an accurate Central Register of data breaches

Regularly review and update data protection processes

Review and manage Client Due Diligence (CDD) risk assessments

Record and maintain high/medium-risk client data

Handle Suspicious Activity Reports (SARs) and determine risk levels

Compile AML reports, including annual reports to the Board

Monitor regulatory updates and advise on required changes

Arrange and manage AML-related staff training

Maintain and update all key compliance registers, including:

Complaints, AML/CTF, Data, Conflicts, Gifts, Undertakings, File Reviews, Claims, Sanctions, and more

Prepare quarterly reports and other compliance updates

Use central registers to support audits, risk reviews, and training planning

Conduct monthly file audits and quarterly peer reviews

Record and follow up on findings and action points

Review ad hoc files and log outcomes

Oversee file reallocation and ensure physical/electronic files are transferred correctly

Manage change of Fee Earner processes and charge rate updates

Organise internal and external training sessions

Maintain training logs and Continuing Competence records

Monitor and update office manuals and compliance procedures

Communicate policy changes across the business

Induct new staff on compliance and health & safety policies

Ensure all offices have sufficient first aiders, fire marshals, and safety equipment

Maintain accident records and oversee annual risk assessments (including COSHH and DSE)

Conduct homeworking risk assessments

Liaise with external safety support providers as needed

Support Management with negligence claims and liaise with insurers

Review and update client care letters, precedents, and terms of business

Ensure compliance with SRA transparency rules

Coordinate file archiving and destruction processes

Compile and submit reports, including SRA diversity data

Maintain awareness of regulatory changes and cascade updates internally

Assist Managing Director with policy planning and regulatory compliance

Experience and Skills Requirements:

Degree in business, compliance, or a related field preferred but not essential.

Previous experience in a compliance, risk, or governance role in a regulated or professional environment.

Strong understanding of compliance and regulatory frameworks.

Excellent attention to detail and analytical skills.

Confident communication and interpersonal skills.

Ability to work effectively both independently and within a team.

Proficiency in Microsoft Office and relevant systems.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted