Guest Service Coordinator – Shift LeaderLocation: AscotSalary: £29,000 + £3,000 - £4,000 service charge Hours: 48 hours, 4 on, 3 off Join a luxury hospitality brand where people create extraordinary guest experiences. We value passion, personality, respect, teamwork, and creativity—and we celebrate the uniqueness of every team member.Role Overview: We are seeking a Guest Service Coordinator Shift Leader to supervise the Guest Service team, ensuring smooth daily operations, excellent guest service, and effective communication with departments such as Housekeeping, In-Room Dining, and Engineering. You will also manage arrivals, departures, complaints, and shift handovers while supporting staff development and maintaining standards.Guest Service Coordinator Key Responsibilities:

• Lead and supervise Guest Service Coordinators on shift.
• Ensure lobby areas are immaculate and staffed appropriately.
• Coordinate with other departments for guest requirements.
• Oversee guest folios, petty cash, and operational tasks.
• Identify and support staff training and development needs.

Qualifications & Experience:

• Hospitality degree preferred; luxury hotel experience a plus.
• Proficiency in Opera PMS and IT systems.
• Excellent communication, leadership, and customer service skills.
• Team-oriented, trustworthy, and decisive.