We are recruiting for a Quality & Customer Care Executive for one of the UK's leading  food companies, with over 30 years of heritage and a mission to become a global leader in sustainable and organic food. 

Kingston upon Thames
Flexible working opportunities
Full-time | Permanent
Experience Required: 1+ year in customer service or the food industry

As a Quality and Customer Care Executive, you will play a key role in managing product information, maintaining compliance with EU labelling legislation, supporting supplier onboarding, and ensuring an excellent customer service experience.
  Key Responsibilities
Oversee onboarding process for new suppliers

Maintain up-to-date product specifications for packaging and labelling

Create Front of Pack (FOP) & Back of Pack (BOP) label content from specifications

Ensure compliance with EU labelling legislation and product claims

Monitor packaging stock levels and liaise with suppliers to maintain continuity

Coordinate and approve SSCC labels with suppliers

Support customer service team during peak periods

Handle customer queries and resolve complaints via phone and email

Ensure all supplier certifications are current and properly documented

Collaborate cross-functionally on product launches and quality projects

Do you have Knowledge of EUFIC regulations and allergen labelling- if so we would love to hear from you