iSeries Support Engineer

£50,000 - £60,000

Hybrid (2-3 Days On-Site - West Midlands)

Chapman Tate Associates are working exclusively with a leading Managed Services Provider (MSP) and trusted IBM Partner who are looking to hire an experienced iSeries Support Engineer. This is a fantastic opportunity to join a well-established IT services company that delivers critical support and solutions to a range of clients across the UK.

As an iSeries Support Engineer, you will play a key role in the support and maintenance of our client's IBM midrange infrastructure - including iSeries (AS400) and IBM Power Systems. You'll be supporting multiple customers, acting as a technical expert and ensuring systems are running smoothly and efficiently.

You'll be based in the West Midlands with a hybrid working model (2-3 days on-site), offering flexibility and a great work/life balance.

Key Responsibilities:

* Provide 2nd/3rd line support for IBM i (AS400/iSeries) environments

* Work closely with customers to resolve technical issues and maintain system uptime

* Carry out regular system health checks, backups, upgrades, and patching

* Participate in the planning and implementation of system improvements and migrations

* Collaborate with internal teams and vendors (including IBM) to escalate and resolve issues

* Ensure documentation and knowledge sharing is kept up to date

Ideal Candidate:

* Strong experience working with iSeries / AS400 / IBM i environments

* Knowledge of IBM Power Systems and other IBM midrange technologies

* Experience working in a Managed Service Provider (MSP) or customer-facing environment is preferred

* Strong troubleshooting skills with an ability to manage incidents from start to resolution

* Excellent communication skills with a proactive, problem-solving attitude

* Comfortable working independently and as part of a wider team

What's in it for you?

* Up to £60,000 salary depending on experience

* Hybrid working - 2/3 days onsite in the West Midlands

* Join a leading MSP and IBM Partner with a strong reputation in the midrange space

* Work with a variety of clients and environments

* Opportunities for ongoing professional development and IBM certification