A-1 Affordable Construction is a well established chimney, roofing, gutters, and masonry company serving all areas of New Jersey, parts of PA & NY. We are seeking qualified candidates that are able to perform well in a fast paced environment while remaining confident and professional. The Call Center is responsible for answering all incoming calls on the first ring and obtaining specific information by asking targeted questions. The Call Center has a very important role at A-1 Affordable as they create our first impression with the public.
·Schedule and communicate information to field personnel, department managers, and customers, organizing and tracking relevant information as it becomes available
· Communicate clear and concise details of all jobs in database while monitoring calls after initial dispatch to obtain additional information
· Answer incoming phone calls and inquiries, provide positive and effective service
· Assess and prioritize emergency situations while using independent judgment
· Geographical knowledge of NJ, parts of NY and PA
· Able to navigate multiple programs (database, portal, maps, etc) simultaneously.
· Perform other related office duties as assigned
· Demonstrate clear communication skills including ability to read, write and speak English, and to promptly follow verbal and written directions in English along with the ability to establish and maintain effective rapport with all employees at different levels both in the office and in the field. Spanish speaking a plus.
· High level of energy needed for a fast paced environment where multiple initiatives are occurring at once
· Basic computer skills, with the ability to function in a Microsoft Windows based environment
· Advanced customer service skills and previous Call Center experience
· Must be available to work Monday - Friday 8:00am-5:00pm Some Saturdays
A-1 Affordable Construction Inc. is a leading Chimney, Roofing, Gutter, and Masonry company. We serve all areas of New Jersey, parts of PA & NY. We work in a very fast paced and exciting environment. You can expect to be challenged, excited, and very busy. All of our employees are given multiple opportunities for growth in different areas. We firmly believe in promoting from within.
Role: !!!!Call Center / Customer Service!!!!
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