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DATE ADDED: Wed 30/10/2019

Senior Operations Manager

South Yorkshire, UK

JOB TYPE: Permanent

SALARY: £35000 - £40000/annum 22 days hols + PH/BH, Pension

Senior Operations Manager (Finance Admin)
Competitive salary, Rotherham

BPO | Banking | Financial Services | Document Management| Payment Processing

The GI Group are working with a well-established Business Process Outsourcing company (BPO) in Rotherham, a UK leader with 30 years success in this industry helping organisations to acquire customers, retain market share and improve operational efficiency. Their portfolio of clients include those from the banking, utility, insurance and telecommunication sectors.
Their immediate need is for a Senior Operations Manager to manage a large team within the Finance Administration division.
The opportunity
We are looking for a strong and experienced Senior Operations Manager who can ensure operational requirements and service level agreements are met, whilst maintaining quality standards and contractual requirements in accordance with their client contracts.

The role requires you to take responsibility for the retention and overall performance of a major contract for the business, and will contribute to the development of the site operations plan.

You will have experience of Business Process Outsourcing (BPO) and ideally a background in the Banking sector.
You will either be working currently at a senior level, or looking for your next step up - this is a challenging and high profile position, so previous experience in managing high value contracts is essential.
Your experience and knowledge:
* Experience as an operations manager or above in Document Management / Payment Processing.
* Ability to take a logical approach to problem identification, solutioning workarounds, root cause investigation and lead participation in Post Incident Reviews.
* Proven track record in exceptional service deliver and quality.
* Experienced in managing a large team of people
* Excellent analytical and communication (written and verbal) skills
* Excellent time management and the ability to prioritise workload

In return
You will join a team of dedicated individual's where you are valued by an employer who believes what sets them apart is the passion, enthusiasm and belief in their business by their people. This role offers:

* 22 days holiday + bank holidays
* Pension
* Hours of work are 9am to 5.30pm Monday to Friday.

If you are an experienced Senior Operations Manager with a knowledge of BPO and experience from the banking sector I want to hear from you!
Please apply today, or call Hayley Morton on (phone number removed) for further information on the position.

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Role: Senior Operations Manager
Job Type: Permanent
Location: South Yorkshire,

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