We are working with a quality led care provider to source a Deputy Care Manager for their care home in East London.

You will support the Home Manager in the effective day-to-day management of the residential care home, ensuring the delivery of high-quality, person-centred care that meets regulatory standards and promotes the wellbeing, dignity and independence of all residents.

The Deputy Manager plays a key leadership role within the home, supporting staff, maintaining compliance with CQC regulations, and ensuring that care delivery is safe

Key Responsibilities

• Support the Home Manager in the daily running of the home.

• Assist with ensuring staffing levels are safe and appropriate.

• Support with rota planning and allocation of staff duties.

• Ensure the home operates in line with company policies and procedures.

• Act as the lead in the absence of the Home Manager.

• Supervise and support the care team to maintain high standards of care.

• Support staff supervisions, competency assessments and spot checks.

• Address performance concerns and support improvement where required.

• Promote a positive, supportive and professional team culture.

• Ensure care plans and risk assessments are accurate, up to date and person-centred.

• Carry out regular audits including care plans, medication, infection control and health & safety.

• Support preparation for CQC inspections and internal quality audits.

• Ensure compliance with safeguarding procedures and reporting requirements.

• Investigate incidents, accidents and complaints in line with company policy.

• Monitor the quality of care delivered to residents.

• Support staff in delivering person-centred care in line with residents’ individual needs.

• Ensure dignity, respect and independence are maintained at all times.

• Liaise with healthcare professionals including GPs, district nurses and other external agencies.

• Maintain effective communication with residents’ families and representatives.

• Support the Home Manager in managing concerns or complaints from families.

• Build positive relationships with external professionals and regulators.

Skills & Experience Required Essential:

• Experience working in a residential care setting.

• Previous experience in a senior or supervisory role within care.

• NVQ Level 3 in Health & Social Care (or equivalent).

• Good understanding of CQC regulations and compliance requirements.

• Strong leadership, communication and organisational skills.

• Ability to manage staff and prioritise operational tasks effectively.

Desirable:

• NVQ Level 5 in Health & Social Care or working towards it.

• Experience supporting CQC inspections.

• Experience conducting audits and quality assurance checks.

• Knowledge of dementia care and best practice approaches.

Personal Attributes:

• Compassionate and professional approach to care.

• Strong leadership and decision-making ability.

• Organised and able to manage multiple priorities.

• Calm and confident under pressure.

• Supportive team leader who motivates staff