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DATE ADDED: Fri 21/09/2018

Operations Manager

Baltimore, USA


Job Description

The Operations Manager will oversee branch operations. They maximize productivity, revenue and customer satisfaction by keen direction and time management of branch personnel.


Key Responsibilities

  1. Leads branch in Inventory Management, Loss Prevention, Risk Management, Customer Service, Order Management and Training
  2. Plans and supports sales and marketing activities
  3. Equips sales with the information and tools to stimulate sales effectiveness
  4. Corresponds and partners with Branch Manager and corporate office
  5. Takes part in improvement of processes
  6. Joins in refinement and analysis of current operational policies and procedures
  7. Maintains the highest standard of quality and safety for branch personnel
  8. Stays current and is responsible for implementing applicable safety regulations at the branch location
  9. Monitors branch operating expenses such as stationery expenditures and freight costs Conducts branch quality meetings to communicate information and resolve problems
  10. Monitors/drives operational efficiencies and is accountable for key operational metrics
  11. Assists with requests relating to inventory management, scheduling, recalls, service problems, procurement of supplies, etc.


Qualifications (Knowledge/Skills/Abilities/Experience)

  1. Minimum of 5 years of Operational Experience
  2. Minimum of 3 years managerial experience
  3. Experience in development of operational procedures and programs
  4. Great attention to detail
  5. Interpersonal communication skills both in-person and on the phone
  6. Profit and Loss Statement management experience required
  7. Solution Oriented; able to determine solution for multiple levels of the business
  8. Time management skills
  9. Leadership skills
  10. Strong written and verbal communication skills
  11. Must be able to work in fast paced environment


Role: Operations Manager
Job Type:
Location: Baltimore,

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