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DATE ADDED: Thu 27/09/2018

Case Manager Supervisor - Legal #10399

Charlotte, USA
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COMPANY: XCENTRI

Job Description

Responsible for educating, monitoring, auditing and training Case Managers. Holds Case Management team accountable for properly communicating with clients, monitoring their medical treatment and status, and effectively and efficiently moving cases. Serves as liaison between the Pre-litigation Attorney and Case Management staff members.

 

Responsibilities:

  • Run Needles checklist to ensure Case Managers are hitting their individual benchmarks
  • Organize weekly group training for Case Managers with IT &/or Training staff.
  • Audit 3-4 calls each per Case Manager, and critique through individual or group training with staff to enhance communication and to deliver exceptional customer service.
  • Conduct a minimum of 15 data integrity file audits per Case Manager each month.
  • Ensure consistency in messaging to clients by routinely updating scripts, memos, and procedure manual.
  • Ensure Case Managers medically manage clients to ensure they are receiving the proper treatment and referring to specialist if needed.
  • Handle escalated calls, denials, terminations and withdrawals.
  • Address and resolve customer complaints and issues.
  • Anticipate and reverse Case Management team negative trends.
  • Monitor team caseloads and assign cases to Case Management staff.
  • Assist with key personnel activities, including recruiting, onboarding, performance management, and termination of employees.
  • Work with Pre-litigation Attorney and HR to address employee performance issues.

 

Qualifications:

  • Bachelor’s degree in business or related field preferred, or paralegal experience & nursing degree
  • Five years’ supervisory experience required
  • Five years’ bodily injury claims adjusting or personal injury case management experience
  • Ability to multi-task with high attention to detail
  • Outstanding customer service skills
  • Ability to diffuse, recognize, and offer problem resolution to irate clients
  • Good listening skills and empathy
  • Excellent supervisory skills
  • Organizational and time-management skills
  • Proficient with Microsoft Windows/Office & ability to learn & use various software programs

 

Location: Charlotte, NC

 

ABOUT Xcentri Inc.: Xcentri is an award-winning, full-service staffing and recruitment firm specializing in providing temporary and direct hire services for accounting/finance, office and administrative support, call center/customer service, and non-clinical healthcare positions. As a CEO Company, Xcentri was named to the Inc.5000 “Fastest Growing Private Companies” List for 2016 and 2017. The CEO companies Xcentri and CEO Inc. have also been honored with the Charlotte Business Journal’s “50 Fastest Growing Companies” for 2015-2016. For more information visit #removed#

Company Description
About Xcentri:
Xcentri is an award-winning, full-service staffing and recruitment firm specializing in providing temporary and direct hire services for accounting/finance, office and administrative support, call center/customer service, and non-clinical healthcare positions. As a CEO Company, Xcentri was named to the Inc.5000 “Fastest Growing Private Companies” List for 2016 and 2017. The CEO companies Xcentri and CEO Inc. have also been honored with the Charlotte Business Journal’s “50 Fastest Growing Companies” for 2015-2016. For more information visit #removed#


Role: Case Manager Supervisor - Legal #10399
Job Type:
Location: Charlotte,

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