Customer Care Coordinator Leicester - LE19Temporary on going£11.50 - £13.50 per hourFull-time, Onsite Start ASAP 

The Professional Services Division at SF Recruitment seek a proactive Customer Care Coordinator to join a respected construction company. This temporary role is crucial for maintaining high customer service standards and ensuring smooth operations within the Customer Service Department.

Key Responsibilities:- Adhere to company policies and procedures. - Resolve inquiries promptly and efficiently, ensuring follow-up until resolved. - Implement the company's Customer Care Policy. - Manage customer emails, address issues, draft correspondence, and maintain documentation. - Handle email correspondence professionally, escalating matters when necessary. - Log and resolve incoming calls accurately. - Collaborate with the Customer Care Manager to resolve defects and maintain records. - Provide administrative support, including managing correspondence and filing. - Liaise with subcontractors, manage maintenance requests, and oversee invoicing. - Coordinate with the Buying department for material procurement.

Key Requirements:- Previous experience in a similar role is essential. - Proficiency in Microsoft Office suite. - Attention to detail. - Professional telephone manner. - Strong team player. - Experience in the construction industry preferred but not required.If you have the necessary skills and would like to be considered for this role, please send your CV to