ransport Co-ordinator (Operations & Customer Service)

Location: West London

Salary: £27,500 – £29,000 (dependent on experience)

Hours: Monday to Friday, 08:00 – 16:00 (No weekends)

Contract: Full-time, Permanent

The Opportunity

We are recruiting on behalf of a well-established and fast-paced transport operation for a professional and highly organised Co-ordinator. This role sits at the heart of the business, acting as a key point of contact between customers, drivers, and the internal operations team.

This is an excellent opportunity for an individual with strong customer service and coordination experience to join a structured and supportive environment with clear day-to-day processes.

Key Responsibilities

• Act as a central point of contact for incoming customer and driver communications
• Support the operations/controllers team with scheduling, planning, and real-time coordination
• Monitor and manage job progress, ensuring service levels and timings are maintained
• Handle customer queries, updates, and issue resolution in a professional and timely manner
• Liaise with drivers to ensure smooth execution of daily operations
• Maintain accurate records, logs, and system updates
• Assist with general administrative and operational support tasks

Candidate Profile

• Previous experience in a co-ordinator, operations, or customer service role (transport/logistics experience desirable)
• Strong communication skills with the ability to manage multiple stakeholders
• Highly organised with excellent attention to detail
• Ability to work efficiently in a fast-paced, reactive environment
• Confident using internal systems, email, and telephone-based communication
• A proactive and solutions-focused approach

What’s on Offer

• Competitive salary of £27,500 – £29,000
• Monday to Friday working hours – no weekend requirement
• Weekly pay structure
• Company pension scheme
• Long-term stability within an established and growing business
• Supportive team environment with structured processes

If you are a reliable and motivated individual looking to develop your career within operations and coordination, please apply now for immediate consideration.