Client Support Advisor

Red Recruitment is looking to recruit a client support advisor for our client. You'll be a key contributor in their mission of offering flexible finance solutions and ongoing support to each customer's individual circumstances.

The salary is £27,000 per annum.

Benefits and Package for a Client Support Advisor:

Salary: £27.000
Hours: Full-time
Contract Type: Permanent
Location: Melton Mowbray
Christmas Bonuses given

25 days holiday plus bank holidays increasing to 28 dependent on service
Extra days holiday given over Christmas
Health care Plan
Free Parking
Company Pension
Yearly pay rises offered

Key Responsibilities of a Client Support Advisor:

Provide excellent customer service by handling a high volume of inbound calls in a professional and supportive manner.
Make outbound calls to customers about outstanding accounts or missed payments, showing empathy and clear communication.
Support customers with account queries, explain their options, and help them get back on track.
Resolve customer issues quickly, aiming to fix problems on the first contact.
Work with internal teams (e.g. fraud, credit risk, complaints) to ensure smooth resolutions.
Assist customers across phone, email, and live chat, maintaining consistent and accurate communication.
Follow company policies, procedures, and compliance standards at all times.Key Skills and Experience of a Client Support Advisor:

Strong attention to detail and good organisational skills.
Excellent verbal and written communication, with the ability to build rapport quickly.
Experience in a contact centre or customer-facing role, ideally handling high call volumes.
Proactive and solution-focused, with a commitment to delivering great customer service.
Confident using computers, including Microsoft Office (Excel is an advantage).
Willingness to learn, develop, and contribute to team success.
Self-motivated and resilient, able to work in a fast-paced environment.
Customer-focused, with a professional and empathetic approach.

If you are interested in this position and have the relevant experience required, please apply now!

Red Recruitment (Agency)