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Date Added: Fri 13/01/2023

Operations Manager

Doncaster, DN1, UK
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Job Type: Permanent, FullTime

Salary: £40000/annum

Title: Operations Manager - 6-9 Month Fixed Term Contract

Salary: £40,000

Hours: 35 Hours p/w
Benefits: Parking, Pension Scheme, 25 days holiday plus bank holidays pro rata. Home Based with some travel.

Location: Doncaster


The Operations Manager sits within this National charity, leading and inspiring a regional team of local delivery staff to ensure the effective delivery of quality service.

You will be required to -
Manage, monitor and report on all aspects of activity and performance (including financial targets and performance measures) for service delivery.
Continue to build upon the digital transformation and innovative ways of working.
Support the Executive Leadership Team in developing and growing quality driven, cost effective and profitable services.
Help shape the future of Operations, supporting strategy creation at both a tactical and strategic level.

Lead, inspire and manage a team of practitioners and team members to deliver high quality services to clients.
Use performance data and operational systems to continually optimise the client experience, the efficient use of resources and maximise income.
Create an atmosphere of positivity and innovation with high levels of aspiration for services both now and in the future.
Make recommendations to the Executive Leadership Team to explore and pilot new initiatives that provide service diversification aligned to charitable objectives to maximise new income opportunities.
Identify new partnerships and work with existing referring organisations to ensure contractual arrangements are adhered to and reporting mechanisms in place.
Recruit, coach and motivate staff to deliver the best possible results.
Lead on quality, monitoring and evaluation processes within the Region and work with fellow Managers to ensure consistency of approach and delivery across all regions as a whole.
Work collaboratively with colleagues across the organisation to ensure service quality, promotion of services and strong governance.
Provide cover for National Operations Managers as needed.
Key skills and competencies
Candidates must be able to demonstrate:

Significant leadership experience of inspiring, motivating and managing a service and team to deliver high quality results.
Significant experience of staff management including addressing performance issues and successful recruitment.
Experience of appraising and developing staff.
Evidence of leadership and team building.
Project Management qualification or equivalent demonstrable experience.
Experience of managing and evaluating complex change initiatives.
Experience and understanding of issues relating to confidentiality and equal opportunities.
Strong focus on delivery of significant budgets and delivering against performance targets.
Demonstrable evidence of delivery high quality customer care and effectively managing communications when adverse feedback received.
Ability to work with colleagues on bid writing and identifying new income streams.
Demonstrable experience of operating successfully with Finance, Payroll, HR processes and systems


Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer
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