Process & Systems Improvement Manager

Hybrid working (minimum 2 days in the office)

Full-time, 37.5 hours per week (Monday–Friday)

To £50,000 per annum + benefits + bonus scheme

We’re looking for a Process & Systems Improvement Manager to join a growing IT Projects function, playing a key role in driving operational excellence across the business. This is a fantastic opportunity for someone who thrives on improving processes, embedding change, and leading teams in a collaborative, cross-functional environment.

The Role

You’ll partner closely with operational teams to understand customer journeys, data flows, and business processes, acting as a subject matter expert for systems and process improvement. You’ll lead a team responsible for delivering change into the business, ensuring processes are efficient, well-documented, and aligned with wider strategic goals.

This role combines people leadership, business analysis, and continuous improvement, with a strong focus on delivering tangible operational benefits.

Key Responsibilities

• Lead and manage a team, setting standards, driving performance, and ensuring delivery against objectives

• Act as a business partner to operational teams, owning and shaping their change roadmap

• Map and maintain customer journeys, data flows, and end-to-end processes

• Identify inefficiencies and drive continuous improvement initiatives across systems and processes

• Oversee the delivery of change, including testing, defect management, and hypercare support

• Develop and maintain process documentation, Local Work Instructions (LWIs), and training materials

• Deliver training and support adoption of new systems and processes across the business

• Manage a change backlog, prioritising and delivering enhancements in collaboration with stakeholders

• Facilitate workshops and local change forums to capture and refine improvement opportunities

• Work closely with Business Analysts and technical teams to define As-Is and To-Be processes

• Act as a subject matter expert on operational processes, systems, and data journeys

What We’re Looking For

• Proven experience in process improvement, business analysis, or operational change roles

• Strong understanding of end-to-end business processes and customer journeys

• Experience leading teams and managing performance

• Ability to work across technical and non-technical stakeholders, translating requirements into solutions

• Experience delivering change, including testing, training, and implementation support

• Strong analytical mindset with the ability to identify inefficiencies and optimise processes

• Familiarity with Agile or Waterfall delivery environments

• Excellent communication and stakeholder engagement skills

Why Apply?

• Opportunity to shape and mature a growing process improvement function

• High visibility role working across multiple business areas

• Blend of strategic and hands-on delivery responsibilities

• Collaborative, forward-thinking environment focused on continuous improvement

If you’re passionate about driving change, improving processes, and leading teams to deliver real business impact, we’d love to hear from you.