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DATE ADDED: Thu 14/03/2019

Reception Manager

Luton, UK


SALARY: Market related

Reception Manager We are looking for an exceptional individual who is passionate about providing first class customer service to exceed our guests' expectations. Reception Manager Overview This is a fantastic opportunity to progress your career within a 5* hospitality environment as a member of the hotel management team. The Reception Manager role is a key management position focusing on the smooth day to day Reception and Switchboard operation of this luxury country house hotel. A core responsibility of the Reception Manager will be to ensure that the quality of internal and external service meets our 5* standards of performance and that the style of service delivery is consistent with Elite Hotels core values. Likewise, to provide traditional hospitality and service excellence, offering a warm welcome to guests, whilst achieving agreed sales targets by a pro-active approach to existing and potential guests. Attributes/Experience An excellent communicator and motivator to inspire your team to high performance. Previous relevant hotel experience. Strong communication and leadership skills, as well as first class customer service skills. Well-groomed and tidy appearance. Strong IT Skills (Word / Excel) with experience of Fidelio Opera Reservation and Rooms Management system, telephone switchboard and point of sales system. About the Hotel: Luton Hoo, one of the country's finest 5 star hotels, is set in the heart of 165 acres of historic gardens and parkland. Excellent transport links mean we are only 3 minutes by train from St Pancras, a 1 minute drive to Luton Airport and 5 minutes from the M1. With our 2 rosette Wernher Restaurant and award winning Adam's Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include a luxurious spa, championship golf course, state of the art conference facilities and shooting school. At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about. Due to our location you will need your own transport For full details of the benefits on offer please check our website: #
Role: Reception Manager
Job Type:
Location: Luton,

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