CRM Manager

Kings Hill, Kent, Hybrid

Highly competitive DOE with benefits

Permanent

Benefits:

Hybrid (3 Days Office / 2 Remote) | Private Healthcare | Birthday Leave | Training & Development

Are you a strategic CRM specialist ready to elevate customer engagement for a luxury brand?

We're working with an exceptional client, a market leader in premium eCommerce, who is looking for a CRM Manager to drive growth and deepen customer loyalty through data-led campaigns.

Why join our client?

You'll join a pioneering marketing department that's shaping the future of customer experience in the luxury sector. As CRM Manager, you'll collaborate across acquisition, creative, and content teams, leading a talented CRM function while still being hands-on with campaign strategy, testing and execution. With innovation at the heart of this brand's success, you'll have the freedom and tools to bring customer journeys to life.

What's in it for you?

* Hybrid working - 3 days in stunning Kent offices

* 24 days annual leave (increases with service) + birthday off

* Extra special leave for big life events

* Private Bupa healthcare

* Private dental options

* Generous pension contribution

* Flexible start/finish times (core hours 10 am-4 pm)

* 2 paid volunteering days per year

* Ongoing learning via LinkedIn Learning & tailored development programmes

* Regular social events and recognition schemes

What you'll be doing:

* Lead the CRM team in delivering strategic lifecycle campaigns using Ometria

* Champion A/B testing and data-driven optimisation across customer touchpoints

* Analyse performance metrics, drawing insights to improve engagement and retention

* Collaborate with marketing, commercial, tech and data teams to align campaigns

* Ensure full compliance with GDPR and PECR best practices

* Mentor and develop two CRM Executives into future leaders

What we're looking for:

* 4-5 years of CRM experience with proven team leadership

* Hands-on expertise with CRM platforms, ideally Ometria

* Strong technical understanding of data flows, integrations and APIs

* Knowledge of lifecycle marketing, segmentation, and customer journeys

* Track record of delivering results through testing and optimisation

* Confident working cross-functionally and presenting to senior stakeholders

* Comfortable balancing strategic direction with hands-on campaign delivery

* Fluent in GDPR and data compliance requirements

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Morgan Jones:

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Due to the high volume of applicants, we see, that if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.

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