iHOUSEweb Inc., a leading software provider to REALTORS, is seeking a high-energy, self-starting Technical Support Representative for our Sacramento office. Winning candidate must be technical/web savvy with confidence. Must be assertive as well as professional and courteous.
Our Technical Support Representative position focuses on assisting our current customers with questions on email and website support.
-Assist customers with making website edits via a WYSIWYG website editor.
-Assist customers effectively by solving basic website support questions.
-Setup appointments to consult and train new clients on iHOUSEweb services.
-Basic understanding of HTML
-Understanding of optimizing images for the web.
-Must have an excellent phone etiquette and strong presence
-Outstanding written and verbal communication skills
-Ability to Multi-Task
-Attention to Detail
-Ability to provide basic computer troubleshooting knowledge to clients
-Ability to work quickly under pressure
Knowledge of the following is a plus, but not required:
-Basic understanding of SEO.
-Basic understanding of the Chrome OS
-Experience with Google Business Apps (Email, Drive, Docs etc.)
- We provide complete in-house training, but being highly internet savvy is a must!
- B.A./B.S., OR 1 - 2 yrs. relevant work experience.
iHOUSEweb has been providing world-class information services to the Real Estate industry since 1986. Our success has been built on our firm understanding of the Real Estate industry and the business needs of our clients.
Currently, iHOUSEweb supports multiple product lines with thousands of users. We provide real estate professionals with a complete package of products and services for their online business.
Current Product Line:
- Job location is Sacramento (Watt 50) Cal Center Drive
- Compensation: $30,000 - $31,500 Annual Salary D.O.E
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iHOUSEweb, Inc. has been a leading provider of web software to REALTORS® since 1999. While other companies in our space have come and gone, we've continued to grow by reinventing ourselves. This presents a rare opportunity: all the fun, technical challenges of new product development AND the promise of a stable career at an established company. Learn more at #
Role: Technical Support Representative
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