Branch Manager

Location: Milton Keynes
Salary: £50,000 per annum
Working Model: Fully Office-Based

Overview

We are seeking an experienced Branch Manager to lead day-to-day operations within a busy retail banking branch in Milton Keynes. The successful candidate will be responsible for driving business performance, ensuring regulatory compliance, and delivering excellent customer service.

Key Responsibilities

Oversee daily branch operations, ensuring smooth and efficient service delivery

Lead, coach, and develop branch staff to achieve performance targets

Drive business growth through customer acquisition and relationship management

Ensure full compliance with FCA regulations, AML/KYC requirements, and internal policies

Manage risk, controls, and audit readiness within the branch

Handle escalations and provide high-quality customer service

Monitor branch performance, reporting on KPIs and implementing improvements

Requirements

Previous experience in a Branch Manager or senior retail banking role

Strong knowledge of retail banking products and services

Good understanding of FCA regulations, compliance, and risk management

Proven leadership and team management skills

Strong communication and customer relationship skills

Benefits

Competitive salary of £50,000

Opportunity to lead and develop a growing branch

Stable, office-based role within a reputable banking environment