Business Travel Team Leader, Central London / Hybrid - Up to 45k basic + Bonus

Our Client a leading independent business travel company with offices throughout London are looking for a Business Travel Supervisor to participate in the branch management team and ensure maximum service levels to their customers, internal departments and suppliers by effectively managing employees and ensuring a consistency of service levels.

Business Travel Team Leader main tasks & responsibilities;

• Monitor and manage the overall workload for your section/team, ensuring that service levels are met.
• Ensure that employees know what is expected of them in terms of targets, standards, service levels and KPIs and you effectively monitor their performance to ensure compliance.
• Ensure that all agreed processes and products are utilised to the maximum efficiency and then monitored for adherence.
• Assist your Manager in providing timely and accurate reporting and analysis, monthly and ad-hoc as requested.
• Assist in increasing the volume of net tickets purchased through our own Air Fares Unit.
• Ensure that all accounts with an elevated risk level are highlighted to your Manager.
• Establish and maintain a good level of rapport with key preferred suppliers.
• Assist the Branch management team to deal with employee issues including, but not restricted to - recruitment, appraisals, absence and performance matters and consult with the HR department where necessary.
• Assist the Branch management team in investigating and responding to complaints.
• Deputise for your line manager as required.

• Additional Duties as required

Business Travel Team Leader skills & Experience required;

• Extensive Business Travel experience
• Knowledge of Amadeus, Galileo or Sabre
• Excellent customer service
• Supervisory or management experience is an advantage but not essential

If you are interested in this Business Travel Team Leader role please apply online or call Dan @ Recruitment Avenue