Inspire Resourcing are currently recruiting for a Claims Administrator on behalf of our client in Mansfield.

Duties:

* Set up new files, including electronic and manual records, for new work instructions received from clients and customers.

* Daily management, set up and accurate recording of dates for new and existing job files

* The production of daily work sheets and other documentation necessary for site visits

* Liaise with technicians and external providers where required to book relevant appointments

* Professionally handle customer and client enquiries and requests, ensuring that information is accurately recorded

* Assist with the deployment of staff to ensure that off-site and on-site requirements are effectively resourced

* Accurately record all data received during phone calls to individual customer files and ensure all colleagues and managers are aware of requests and discussions

* Proactively manage jobs to ensure all data is accurately recorded in a timely manner

* Take responsibility for own workload and prioritise this in accordance with the needs of the business and clients

* Proactively look for improvements in our processes to help improve efficiency and service delivery

* Providing excellent customer service, keeping customers informed of progress throughout

* Assist with the management of the end-to-end process of new and existing work

Requirements:

* Experience in customer communication/involvement and excellent communication skills and telephone manner.

* Good understanding of administrative working procedures

* Ability to work effectively individually and as part of a team

* To be able to proactively manage workloads and complete tasks in a timely manner

* Computer literate with experience in the use of Microsoft products

* Ability to work under pressure and meet deadlines

* Strong attention to detail and ability to follow instructions carefully

Full time - Permanent