Office Administrator - Customer Care & Compliance

Northamptonshire (Office-Based)

The Opportunity

A growing and fast-paced business within the construction sector is looking to appoint an organised and customer-focused Office Administrator to support day-to-day operations.

This is a varied role combining general administration, customer care and compliance support, working closely with internal teams, engineers and suppliers to ensure projects and aftercare processes run smoothly.

You'll play a key role in maintaining high service standards and ensuring all administrative tasks are completed accurately and efficiently.

Key Responsibilities

General Administration

* Provide day-to-day administrative support to the office and management team

* Answer incoming calls and respond to emails in a professional and timely manner

* Maintain accurate records, filing systems and internal databases

* Assist with scheduling appointments, meetings and site visits

* Process invoices, timesheets and general documentation

Customer Care

* Act as the first point of contact for customer enquiries and issues

* Log and manage customer care requests, ensuring timely resolution

* Liaise with engineers, site teams and subcontractors to resolve queries

* Provide clear and regular updates to customers

* Maintain a high level of customer satisfaction at all times

Registrations & Compliance

* Register newly completed installations with manufacturers within required timeframes

* Ensure all warranty documentation is completed accurately and stored correctly

* Liaise with suppliers and manufacturers regarding warranty queries or claims

* Maintain accurate records of installations, registrations and warranty periods

* Support engineers with documentation required for compliance

Compliance & Reporting

* Ensure all administrative processes follow internal procedures and standards

* Maintain up-to-date records for audit and reporting purposes

* Assist with preparing reports and documentation for management

About You

* Previous experience in an administration, customer service or office support role

* Strong organisational skills with excellent attention to detail

* Confident communicator, both over the phone and via email

* Able to manage multiple tasks and prioritise workload effectively

* Comfortable working in a fast-paced environment

* Proficient in Microsoft Office and general systems

What's on Offer

* Competitive salary and stable, long-term opportunity

* Supportive and collaborative team environment

* Clear structure and processes in place

* Opportunity to develop within a growing business