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DATE ADDED: Wed 17/10/2018

Analyst 1, Cust Contract Admin-Excel And SF.Com

San Diego, USA


Job Description

Job Type: Contract
Length: 12 months (renewable)
Compensation: Negotiable

Responsible for customer contract administration; customer pricing, credits and invoice related issues; 

Demonstrates basic knowledge of contract and order processes and systems. Fixes basic network issues. Runs basic reports on customer Quotes. Typically is a college / university graduate or has equivalent experience. Has basic knowledge of theories, practices and procedures in a job family or skill. Applies knowledge and skills to complete own work. Is able to follow instruction, guidance and direction from others, retain knowledge and able to work independently. Develops competence in own area by performing routine work. 

This position provides oversight of Dispensing capital contracting operations such as post deal execution asset management and analysis, quote and contract accuracy assurance, and proactive collaboration activities that ensure appropriate billing and deal management; as well as the monitoring of all non-standard credit conditions and release. 

Essential Responsibilities: 

• Provide pre and post-deal support for all Dispensing asset/deal change requests 
• Interacting and proactively communicating with Sales, Contracts and Implementation teams on a daily basis to manage post-deal activity to ensure a billing decision is executed or an adjustment to the contractual term is created and executed by the customer 
• Manage incoming Term Begin Date Adjustment requests for strategy, creation, processing and validation 
• Process and coordinate all Lease Buyout Requests activities - system termination, RMA pick up and Cash Application 
• Analyze and process all executed Assignment Agreements based on revenue recognition rules 
• Coordinate post-deal activities and ensure smooth handover with Portfolio team counterparts for successful customer relationship, billing, and collection activities 
• Review and release contract Addendum Credits for compliance 
• Manage Cancelled Sales Order requests - escalation for approval, processing of transactions 
• Manage Equipment Confirmation transactions related to revenue recognition 
• Maintain current knowledge of Dispensing business strategy and contracting practices, policies and procedures including but not limit to the following: 
o sales cycle 
o installation and applicable implementation procedures 
o billing/revenue management 
o system and transactional procedures 
• General understanding of capital equipment revenue recognition guidelines and accounting principles. 
• Support field team in contract-related items and supporting asset-level analysis 
• Advise on complex system and deal strategy 
• Aim to protect interests (margin, risk, policy, etc.), escalating as needed 
• Proactively manage and prioritize work within your queue to effectively execute on daily operations 
• Ensure all cases and credits are completed by end of month deadlines 
• Track and report on pending workload cases and credit worklists 
• Participate in departmental goal-setting and seeing through to completion 
• Participate in peer training and peer review activates as needed 


BA/BS required (in lieu of a Bachelor's Degree, minimum seven years' business experience) 
• Minimum 3 years of experience in contracting and/or system and deal analysis 
• Proficient in Excel and 
• Good communication & analytical skills 
• Ability to successfully communicate internally and externally, manage complexity and make independent recommendations 
• General understanding of commercial contract management, including contract strategy development, negotiations, and policy development 
• Proven ability to quickly establish credibility, trust, and support within all levels of organization 
• Strong customer centricity skills, able to negotiate/adapt to business needs while maintaining protection of interests 

Key Competencies 
• Customer Focus 
• Action Oriented 
• Business Acumen 
• Process Effectiveness 
• Analytical Thinking 
• Detail Oriented 
• Independent Worker 
• Quick Learner 
• Knowledge Retention

Role: Analyst 1, Cust Contract Admin-Excel and
Job Type:
Location: San Diego,

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