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Date Added: Fri 11/09/2020

IT Consultant

Edinburgh, UK
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Job Type: Contract, Full Time

Salary: £350 - £400

ITSM Consultant - Outside IR35 - Remote - 6 Months - Up to £400 per day

My Client requires an experienced ITSM Consultant to come on board in order to:

  • Write Service Desk Statement of Work (Service Desk Handbook)
  • Document IPCC processes and ways-of-working within ServiceNow Knowledge Management System
  • Review and adjust Risk profiling for company change management based on the historic data
  • Set-up meaningful SLAs across IT Enablement to form a basis for Service Reviews

    Significant and demonstrable commercial experience in the following areas:

    • Experience with ServiceNow
    • Operational experience leading Service Desks
    • Previous process management and process ownership experience
    • Experience in SLA & reporting set-up
    • Strong teamwork, self-managing and self-initiative, coaching, collaboration & communication skills
      • Experience in Remote Working Service set-up
      • Knowledge of the newly offered products in New York and Orlando ServiceNow releases
      • Exposure to Agile working methods

        If you are interested please apply - Or you can email your CV
        Role: IT Consultant
        Job Type: Contract, Full Time
        Location: Edinburgh,

        Apply for this job now.