Job Title: Disrepair Technical Support Officer
Location: Harrow (Local Authority)
Contract Type: Full-time, Temporary
Working Hours: Monday to Friday, 9:00am - 5:00pm
Hourly Rate: £18.00 (Umbrella)

About the Role
We are urgently seeking a proactive and organised Disrepair Technical Support Officer to support the resolution of disrepair cases within the housing service. This role plays a critical part in managing case progression, ensuring accurate communication across stakeholders, and delivering a high standard of service to residents.

Key Responsibilities

Monitor, track and progress disrepair cases from start to resolution.

Liaise with internal teams, external contractors, and legal representatives to facilitate timely case closures.

Maintain accurate records and case notes using internal systems and Excel spreadsheets.

Investigate individual cases, ensuring issues are clearly documented, and outcomes are appropriately communicated.

Provide outstanding customer service and support to residents throughout the disrepair process.

Draft clear and concise correspondence and reports as needed.

About You
To succeed in this role, you will need:

Strong experience in administrative or case management roles, ideally within housing or local government.

Excellent communication skills, both written and verbal.

Good working knowledge of Microsoft Excel and internal case management systems.

Ability to handle sensitive or complex matters with professionalism and attention to detail.

A proactive and solutions-focused approach to resolving issues collaboratively.

This is an excellent opportunity to join a dedicated housing team and contribute to improving the living conditions of residents across Harrow