Job Purpose

The main purpose of role is to deliver of an effective and profitable facilities management service in line with contractual obligations and budgetary constraints. The role holder will ensure operational risks are mitigated and that all stakeholders and client relationships are well managed.

Responsibilities

Operational

-         Responsible for the delivery of hard FM services including health, safety, quality and performance of the contract(s).

-         Ensure contract compliance with all statutory regulations, current legislation and local codes of practice and policies.

-         Ensure contractual commitments are met in accordance with KPI's/SLA's and other requirements detailed within the contract documentation.

-         Proactively undertake audits to ensure contractual compliance and manage risk.

-         Manage the contract performance and report any service failure points and calculate financial deductions (where applicable) in line with the contract SLA/Payment Mechanisms and issue to the Regional Manager for approval before presenting to the Client.

-         Attend client contract monitoring meetings and present service delivery performance, including supporting documentation.

-         Proactively seek opportunities for improving work efficiencies and provide innovative solutions to service delivery to improve financial performance.

-         Continually review and assess RML performance across contract(s) and demonstrate a clear plan for continuous improvement through regular review meetings.

-         Manage and develop existing client relationships attending regular client meetings.

-         Manage the administration support team to deliver monthly contract reports ensuring that they are delivered to the client within the contractual timescale and that quality checks are carried out prior to issue.

-         Identify and mitigate risk in all areas of contract and operational performance.

-         Identify, compile and manage the contract(s) specific risk register.

-         Ensure systems and controls are in place to monitor and manage repairs data in line with Rydon Processes and contractual obligations

-         Actively promote the RML brand to existing clients in order to extend and identify new business opportunities.

-         Embed the HSQ&E culture in line with Rydon policy & procedures.

-         Ensure that the management of the various processes involved in running the Contract comply with all Rydon internal and external policies and procedures

-         Continually review subcontractor services with a view to develop in house skills in order to maximise contract profitability.

-         Monitor the Clients compliance with their contractual obligations and identify/quantify the operational and financial risk of the noncompliance. Discuss the impact of this with their regional/national manager and then subsequently the client.

-         Ensure that there is an up-to-date lifecycle plan in place to maximise financial performance, reduce repairs obligation and manage risk. Building a close working relationship with the Healthcare project team.

-         Create and maintain business continuity plan for their contract.

-         Implementation & delivery of the business plan for their contract

People Management

-         Provide direction for direct reports to understand their role and objectives

-         Maintain contract resource structures in or to ensure contractual obligations and budgetary constraints are met.

-         Mentor, support and development of direct reports and a collaborative team culture

-         Ensuring compliance with the training matrix and reviewing individual training needs

-         Create, maintain and drive employee engagement and a culture of continuous improvement.

-         Effectively manage performance, conduct and behaviour in a timely manner. Support the wider business with its

management processes and following Rydon's policies and procedures.

Financial Responsibilities

-         Manage the contract(s) Gross Profit targets.

-         Monitor, review and control contract monthly costs and provide accurate and timely reports.

-         Produce the contracts financial performance report and issue to the Commercial Manager in a timely manner, escalating any financial deductions to Regional Manager.

-         Attend all relevant Contract Financial meetings.

-         Identify both risks and opportunities against budget, and advise senior management on any commercial matters which may affect the company (either adversely or positively)

-         Protect the professional and financial interests of the Company

-         Identifying commercial opportunities

This list is not exhaustive and may be changed in line with business requirements. Required Competencies

-         Good commercial acumen

-         Results Orientation

-         Business Awareness

-         Improving the Business

-         Organising work and time

-         Leadership

-         People development

-         Customer focus

-         Communication skills

-         Relationship building

-         Influencing

-         Able to network well with clients Knowledge Skills & Experience

-         Relevant and appropriate H&S Qualification/training

-      Experience in delivering of continuous improvement programmes along with industry best practice.

-      Able to communicate confidently with impact and have the ability to 'take others with you'.

-      Experience of people management.

-      Ability to lead, encourage and foster good relations.

-      Experience managing to a budget

-      Able to demonstrate a forward facing client management

-      Good negotiation and influencing skills

-      Experience reading, understanding and interpreting contractual documentation.

-      Experience managing client relationships

-      Use IT systems and be capable of interpreting performance reports

-      UK Driving Licence