No Access Investigation Team Manager

London Borough of Newham (via Adecco Recruitment)

Pay: £27.80 per hour PAYE (£36.39 Umbrella)Location: Newham Dockside (Hybrid - majority office-based)Contract: TemporaryHours: 36 hours per week, Monday to Friday

About the Role

Adecco are recruiting on behalf of Newham Council for an experienced No Access Investigation Team Manager. This is a specialist leadership role within the Housing Income Collection service, responsible for managing and resolving persistent no-access cases across Newham's housing portfolio. You will lead a high-performing team, ensure legal compliance, support statutory inspections, and contribute to protecting housing assets and income recovery.

This is a hybrid role but predominantly office-based at Newham Dockside, with some travel required across the borough.

Key Responsibilities

• Lead, manage and supervise a specialist team of up to 12 Investigation Officers.
• Oversee investigations into persistent no-access cases, ensuring timely resolution and escalation where required.
• Coordinate access for statutory inspections including gas, damp & mould, electrical, fire safety, and building safety.
• Manage team expenditure in line with the service budget.
• Ensure all work aligns with safeguarding, tenancy enforcement and data protection protocols.
• Represent the Council at court, internal panels, council committees, and external forums.
• Drive service improvements using evidence, data analysis, and performance reporting.
• Support improved business efficiency, including streamlined processes and a "digital by default" approach.
• Maintain accurate statutory records, reports and documentation.
• Contribute to strategic planning, risk management and service development.
• Work collaboratively with internal and external partners including legal, fraud, safeguarding, police and enforcement teams.
• Respond to complaints, Member enquiries and Freedom of Information requests.
• Travel within the borough and occasionally work evenings/weekends depending on service needs.

About You

You will be an experienced leader with a strong background in housing operations, tenancy enforcement or compliance-focused services. You will combine excellent communication skills with the ability to manage complex cases, lead teams, and work effectively across multiple departments.

Essential Skills & Experience

• Strong knowledge of housing legislation, tenancy enforcement and safeguarding.
• Understanding of tenancy fraud prevention and court processes relating to tenants/leaseholders.
• Demonstrable housing-related management experience.
• Experience representing an organisation at court.
• Ability to manage complex caseloads and lead multi-agency work.
• Skilled in performance reporting, KPIs, and housing management systems.
• Experience preparing legal documentation and presenting evidence.
• Excellent communication, negotiation and decision-making skills.
• Ability to manage staff performance, recruitment, supervision and development.
• Understanding of local authority or housing services.
• Ability to work flexibly, including evenings/weekends when required.
• Ability to travel throughout the borough.

How to Apply

Please submit your CV via Adecco. For more information or an informal discussion, contact your Adecco consultant.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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