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Date Added: Tue 06/09/2022

Customer Administrator

Renfrew, UK
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Job Type: Permanent, FullTime

Salary: Salary negotiable

Jenson Fisher are currently recruiting a Customer Administrator for their Client based in the Renfrewhire area of Glasgow.  Key Responsibilities will include:- Managing customer and in-country partners queries and expectations to ensure contract levels and SLA's are fulfilled and excellent relationships are maintained.- Review and proactively refine existing service processes and procedures to drive the business forward. - Assisting the customer where necessary with forms, communication with ICP;'s, banks, tax offices accountants and 3rd parties.- Providing advice on payroll related matters to non-UK employers/employees as required, developing in-depth knowledge of specific countries.- Provide 'out of country payroll office' services as required on behalf of designanted customers, i.e. in situations where the customer does not want to deal directly with the ICP.- Identify and escalate any issues threating the successful fulfilment of a contract. - Identifying new business opportunities within designanted customers and facilitate additional/new customer/country services. Applicants should:- Have customer relationship management experience - Proven professional customer/call handling experience, including first line, triage and query response in compliance with SLA's, KPI's and service credits contractually agreed.- Proven knowledge of process methodology and ability to delop/improve processes. This is a hybrid role.  Hours of work are Monday to Friday 9am till 5pm.  Starting salary is £21 793 per annum.
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