IT & Data Systems Analyst / Permanent / Birmingham / Start - ASAP / £NEG

We're on the lookout for someone who's part IT Support, part Data Analyst. You'll be the go to for supporting our clients internal IT function from troubleshooting laptops to spotting trends in performance data that help us improve operations, marketing, and beyond.

This is a varied role where no two days are the same. You'll combine analytical skills with solid technical knowledge to deliver improvements across systems, software, and reporting.

Key Responsibilities

Keeping our business tech ticking: support, troubleshoot, and maintain Windows PCs, printers, mobile devices & AV equipment
Issuing and managing IT equipment for new starters and leavers, keeping onboarding seamless
Liaising with external IT suppliers and partners to ensure smooth service delivery
Managing and maintaining key business systems (CRM, ERP, cloud tools)
Collecting, cleaning, and transforming data for insights and reporting (hello, Excel & Power BI!)
Supporting internal software projects: work with teams to specify and shape new solutions
Providing training, guidance, and documentation to help teams use our systems effectivelyExperience Required

Essentials:

Data analysis or IT systems experience
Strong Excel skills (pivot tables, formulas, etc.)
Working knowledge of Power BI, CRM platforms, and general IT troubleshooting
Experience of Windows systems, hardware, networking & user support
Excellent communication skills
Relevant IT qualificationDesirable

Familiarity with Prospect Soft CRM or Pegasus Opera ERP
Basic SQL skills
Experience in manufacturing environments
Level 3 IT/Data apprenticeship or a degree in Computer Science, Info Systems, or Data AnalyticsHow we measure success

Your ability to uncover and present actionable data insights
The stability and efficiency of our tech systems
Your impact on onboarding, support, and cross-department collaborationContribution to software improvements and automation

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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